Well hi there, I'm Michael Hausam of the Hausam group at Vista Pacific Realty. So
a question that comes up all the time is what is the single most important thing
to consider when choosing a real estate mortgage lender? Is it interest rates? Is
it terms? Is it fees? Is it convenience? Do they have a digital mortgage? Do they
have an app on the phone that you can do everything with? What is it?
Well helpfully JD Power and Associates just did a survey of almost 6,000
different borrowers that have all either refinanced or purchased a home in the
last 12 months and here's what they came up with. This was actually surprising to
me. I've printed this out in big print so I can read it. The number one thing that
customers want is a quick response. That's it. They simply want somebody to
get back to them in a timely manner. Now what's really interesting about this, here
on this chart, this is the results they have all the big mortgage lenders - many
of whom you've heard of. Some of whom you may actually have a checking account
with; in fact in one case your favorite sports team might play in an arena with
their name on it. Now the categories that they have set up are also interesting to
me. They have 7 days or less, 5 days or less, 3 days or less. In the top category
the number one category is 1 day or less. So if a mortgage lender got back to a
borrower within 24 hours that's as good as they could do. Well I have to tell you
if the bar is set as low as 24 hours for a response,
if it were me in the middle of a transaction, I would be absolutely
furious. 24 minutes, something like that that's what I'm gonna want. I couldn't even
imagine if I'm in escrow with somebody and I tried to get a hold of the lender
for something and it takes them 36 hours to get back to me and he says, "hey that's
good enough to be in second place!" My head would explode.
and yours should too, quite frankly. So how do you deal with that? What do you do?
Of course everybody that you talk to, they're gonna say "oh I've got an email
address, I've got a snapchat, you can text me, I'll get back to you right away..."
So how do you figure that out? Well quite simply what you're gonna have to do is
test them if there's a particular mortgage lender that you want to
potentially shop and work with; send them a text, send them an email,
leave them a voice mail and then... click click click click click... watch your watch
and if it takes them more than just a short little bit of time to get back to
you, they've just eliminated themselves from the competition. Easy peasy. Now of
course, I as a licensed real estate broker, I can handle all of the requests
and needs that you might have, and I promise you, it's never gonna be a, "hey I
got back to you in 24 hours, aren't I great?" It's gonna be right away. So if
you've got more questions or you'd like to talk to me further there's a little
link that's going to appear right above my bald head in just a second or, here on
the site, there's many other ways to get a hold of me, as well. Thank you very much
and have a great day
why there I'm Michael let's get my name right hi
there I'm Michael Hausam...
what is the most important thing think about when choosing a mortgage lender hi
there I'm Michael Hausam...
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