So let's say we're gonna hack those T-Shapes. We know we need
to build T-Shapes and I'm going to share step by step the
process that we use at RockBoost for ourselves for our clients to
really build up that skill sets in an extremely fast amount of
time.
Where do we start with? And this is relevant for everybody in
this audience, because everybody works in this industry.
You start with a personal T-Shapped plan.
What do our clients? What does my business need?
What is my current skill set and where is that knowledge gap to
make more impact?
Always start with that impact and really see where is that
knowledge gap.
The second thing that you do is really determine what are the
hard and soft skills needed to really make that impact?
So we have our function profiles.
This is a screenshot from stuff that we use to make sure that
our growth hackers and CRO people really can make an
impact. So we have all the hard skills listed and we have the
soft skill listed.
And for the hard skills like such a big surprise we use CXL
Institute to really make sure that we enable... I knew Peep
would like this slide. ...because what do we do?
Like all our growth hackers and CRO people they have different
clients with different needs they have different skill sets.
And if you look at this.
You have a shitload of different courses you can do. So everybody
can follow it. Take that course for the stuff that they need to
learn.
So this is what we use for the hard skill and the next thing
where we do we create a learning plan per person.
So this is actually a sheet from Daphne, how she has been doing
courses and we check in with people every time to see how
fast they are learning and that learning plans created based on
their ambitions, what their client's need, and how they want
to evolve.
What's really important, because what I have with a lot of young
people they say I want to learn a lot.
They give them courses, you pay a shitload of money for them and
they don't follow through on it.
So what we have done, we plan in dedicated learning time. There
is one half hour a week that I'm not allowed to ask questions to
our team. That's on Tuesday morning between 8:30 and 10 and
if I do I really get some angry faces. Because that's the time
when they can work on their courses on CXL Institute and
other stuff to really make sure that they improve their impact
and that they're actually learning stuff which they can
implement for their clients in that week.
So after the dedicated learning time we do monthly check-ins and
during those check-ins we still see, okay, is the T shape still
in line with the OKR, with our company goals.
Is it still lined with our client needs?
Is it still in line with what people need to evolve on?
And everybody knows the world is changing extremely fast.
So what we need to do is T-Shaped hacking and as I said
you start with the definition of a T-shape what you really need.
You create a learning plan to make sure that people can learn
the stuff that actually really matter.
After that you make sure they train.
And what we what I love to do is and they will my team so they
can train them self in their own time or in the company time to
do it at their own pace.
You do monthly check ins and this creates a loop.
And what we have seen the faster or more often we do it is with
people the faster their development and and the end, the
more impact we can make on our clients and the more growth we
can enable.
So to finalize it you need to have a look at your growth team
score and these are the three questions that you need to ask
to answer the question how do you build at top 1 percent
growth team three times faster than your competition?
You need to ask yourself, are we working in a multidisciplinary
growth team where we focus on the high tempo testing on the
entire customer journey.
Give yourself a score for that and also define what's the next
step we can do to do that even better.
Are you already process driven?
Are you optimizing your optimization and are you really
really working on enabling a digital growth transformation
and at the end do you know what your T-shape is?
Do you align with your team?
And are you really focusing on hacking the T-shape of your
people.
Because I truly believe that when you do these three things
you can really build a top 1 percent growth team three times
faster than your competition.
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