Hello guys!
You are watching SendPulse channel.
My name is Kate and today we're going to focus on abandoned cart emails which encourage
users to complete a purchase.
I will show how these emails work as a series and give you some important tips to get more
revenue out of it.
Let's start!
To begin with, abandoned cart email is a triggered message sent to users who leave items in the
cart without checking out.
These emails motivate customers to finish their order.
Abandoned cart triggers are too times more effective than regular messages by opens,
and they have six times higher CTR.
Relevance and timing is the key to these high rates.
Now that we're done with the theory, let's find out why abandoned cart emails are more
effective as series rather than a single message.
Take a look at the diagram.
As you can see, one email is not enough to get a high profit.
The four-to-five message series becomes irrelevant to the user and two-to-three emails boost
sales by half.
So I recommend you to stick with two or three messages in a series.
And now let's look at a possible scenario of
an abandoned cart email series which will return your potential customer to the purchase.
I suggest starting with a friendly reminder Use the first email to refresh your potential
customer's memory of the abandoned item.
Add an image of the item, its name and price to the template, and the user will understand
at a glance which product you are talking about.
See how Mud Pie remind their subscribers about abandoned products in the shopping cart.
In their email you can see the images and the price of the goods as well as two call
to action buttons — one is at the beginning and the other one is placed in the end.
If the first email didn't work — motivate your subscribers with a financial incentive
Send the second email in two to three days after the first one.
In this message you can include a special offer: a discount, a bonus or free shipping
to push the users to take action.
Look at the example by New Balance.
They draw subscribers' attention by offering to finish the order with 10% off and free
shipping.
In the third email — call for urgency
Fear of missing out can really wake your subscribers up.
Remind about the item left in the cart and mention that it's running out of stock or
add a countdown timer.
All these tricks will hurry the potential customer to go through with the purchase.
That's exactly what NYX did.
Their phrase: 'Hurry back and grab your faves before they're gone!' — adds a
sense of urgency.
Once you've set up the email series — check whether the purchase was made after each message.
This way you won't annoy your subscribers with needless reminders.
One more tip: personalize your subject line with the help of a variable
People like to be called by their name, don't they?
That's the reason why it's a good idea to start the subject line with subscriber's
name, using the variable.
It will draw the attention and boost the opens.
You can see how Ball and Buck apply this tip in their email.
They place the user's name at the begging of the subject line, making it sound more
personalized.
One more tip is to use a variable of the product ID.
Add the full name of the abandoned item to the subject line, as you can see it in the
example by Vans.
That's all for today!
Now you know which abandoned cart emails can motivate your subscribers to complete the
purchase.
Test different variations of your email series, experiment with variables in your subject
lines and find your winning type.
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the new videos!
Thanks for watching and see you next time!
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