Okay so today we're going to talk about how to build your very own self-service
kiosk.
So this applies to you if you've got a cafe, a restaurant, or some sort of a
retail store, where you want to do some sort of self-service. Whether that's to
reduce staff or just to make things more efficiently. And I needed to do this for
one of my businesses so I'm the managing director of a group of companies and one
of my businesses we're having a few difficulties with staff we wanted to
build a self-service to make things a lot more smooth and much better for
the customer so they could actually go through and choose what they wanted.
And you can see a great example of self-service at the moment with
McDonald's. So if you go into any McDonald's restaurant, you'll see these
huge tablets now they're six foot tall you go up and you start typing on them.
So McDonald's are one of the leaders in the industry actually creating this this
software and the hardware that goes with it. And they spent absolutely millions
and millions of dollars and pounds or euros actually developing this and it's
paid off really well for McDonald's. If you look at their share price since
they've implemented this their share prices just skyrocketed which gives you
an insight into what happened there they're actually making a lot more
profit from this technology by you know actually utilizing those staff that were on
the front kiosk taking your order so now put those into the into the into the
restaurant into the into the back to actually work on food processing more or
they're just simply cutting a lot of staff so that you know they're keeping
some of their best staff and some of the staff that aren't as good there may be
moving them on. So that's what McDonald's have done there the market
leader so if you've looked into this yourself you'll probably notice just how
expensive it is to build self-service and I've come up with a really really
extremely cheap way to do it. Because within this company that I've got it's
still startup it's three years in and although it's profitable it's making a
good profit the staff costs are really swallowing a lot of that profit and it's
causes very long queues I mean the queues
through the you know out the door in our shop some days are ridiculous so
self-service; bringing in a couple of kiosks is gonna solve that so let me show you
how I did it. So first thing what I did was I did the typical went on Google and
search lots of companies that build self-service and what I found which was
quite surprising for me in this is 2018 bearing in mind we're not you know 1990s
right now nearly every POS, so that's your point-of-sale service is not
offering self-service 99 percent is still the cashier behind the counter
typing it in. Which is crazy! I mean we need more tech companies to be
developing this now. So with all that said, I went around and I only found six
companies that offer self-service. And the prices range from a 10,000 pound
development through to a quarter of a million pounds which is ridiculous. It
will take too long to get my return on investment back on that. So what I did
was I did a little bit of research and I found out there was a point of sale
called square it's not a UK company it's actually an American company based out
of San Francisco and they have this fantastic software you don't have to pay
fees either on the POS like a lot of these big
companies they charge you three hundred pounds five hundred pounds or even
dollars thousand dollars a year for using their point of sale software
Square which is this here they don't charge you anything you just buy the
software buy the hardware you use the software for free and they make their
money from the actual transactions so this is the great thing about Square
fantastic we've set it up it's working great and now we're actually gonna go
from using in the shop where the cashier types in to using the self-service so
here's what I did and I had to you know go back and forth with Square a lot on
this because no one's done it before. So what we've got right now is in store we
have our cashier with the iPad so we have one of these iPads so this is a
bubble tea milkshake drink company and this is how the cashier so you come
along and you want a drink so let's say you want a milkshake you want a bubble
gum milkshake you click this and you know you select
what you want if you only jelly or anything else in it and then you really
simply just add it so that's it and then the charge. That's how the cashier is
doing it all I've done now is just alter this a little bit so it's more simple
and someone on the front can do it so as a customer you come in and you just
press this button so as an example it will be in the hardware which is here
I'll show you this in a minute we'll get it all set up in the shop and it's so
simple you simply touch your card to the reader and it pays for it and you need
to do a little bit of tweaking so I've actually had to buy an Ethernet board
from Star micronics because some of the printers most the printers with this are
bluetooth so you'll have to do if you've got a Bluetooth printer at the moment
you'll have to actually take the Bluetooth board out and replace it with
this so this is an Ethernet board. You'll then have your printer at the front of
house and they'll be connected by an Ethernet circuit so that's another
matter all in itself you really go look at
Ethernet networks but it's not hard to say that you plug it into your your
Wi-Fi router you run the wire to the printer run it to this other printer and it all
works nicely so let's head out now we pack this up we're gonna head out to the
shop which is about 30 minutes away from from my home and we're gonna get this
set up and show you how it all works all right so let's do that now
okay so we're inside the shop now and we've set up the hardware so they come
out the boxes we have the stand we have the card reader and then this is
the shop iPad. So we already had the iPad just loaded the software on it put
on the self service now the thing to note is you have to build this yourself
it's not too difficult but it does take a little bit of playing around with it
but once it's built its built then so that's set up we've got two of these set
up we've got the Ethernet printer set up and the last thing that we'll need to
do with this is to actually bolt this down so that someone doesn't just pick
it up and run off with it so what we'll do here is we'll cut out a square of the
grass same here to put this down and you actually get a toolkit with it and the
great thing about the toolkit is that you have a cleaning cloth and adhesive
mount or a drill mount so this is the drill mount took it from the other box
and I'm actually going to use this so you'll need it comes with a drill bit so
you'll actually need to drill through your counter and that goes into the
bottom of that and you haven't got the grass underneath that would be
absolutely solid no one will be able to take that and run away with it and also
the iPad, unless you actually know how to get it out no one's gonna be able to
grab that and pull it out either so that is the the hardware side all installed
now the only last thing we need to do which is the bit I said a little bit
tricky is the ethernet so with most printers especially at the back there,
they're going to be bluetooth they'll be connected to a one iPad to a printer and that
will be bluetooth all you need is you need this to connect to this but also to
connect to the printer behind the actual counter because otherwise the person
making the drinks it you know wherever you are restaurant coffee shop etc they
won't know what this and all that and unfortunately you can't
do that from the Bluetooth so it has to be an Ethernet printer so I'm going to
take this now and I'm going to take out the Bluetooth and I'm gonna install the
Ethernet in the back printer there. And the other thing to notice is this white
wire that is the ethernet wire.
That Ethernet wire comes in to a splitter (Switch) there which we'll show you in a
second and then the splitter comes in to this and then to that printer but apart
from that is fairly straightforward to set up. Okay so we just had a couple of
people trial the self service, took a little bit longer than than I expected
for it to be set up I was expecting it to take about ten minutes it's taken
about an hour as with anything a couple of technical snags I'm gonna get on this
now I'm going to order myself a drink so let's go for a green apple let's add
in some blueberry popping bubbles really simple there we go you can see the order
on screen there actually I can customize it more if I want to but I don't want to
you know, I can customize my sugar level how cold I want it, how many ect but
that's good so I'm just going to hit charge here I'm gonna take my phone and
I'm going to just use contactless
okay and then I don't know if you heard but it printed a stub here and then a stub
back there if we want to get that
all right order number three!
that's good! ;) Okay so there you have it that's how you set up a self-service
kiosk without a lot of money you know a few hundred pounds for the equipment and
Ethernet and that's it you're good to go!
Who am I looking at?
*Mumbles*
Who am I looking at you? Yeah
okay ready yeah green apple fruit tea with blueberry bubbles?
Thank you- Where's my stub at?
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