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Salon Marketing Business Plan - How to build a clientele in 6 months - Duration: 30:39.

hey it's Dustin with DustinNcCorchuk.com and in this video I'm going to

teach you how to build a salon clientele in less than six months. Now before you

start the video make sure that you have at least a half hour set aside so that

you can watch the whole thing. Now let me be upfront. The reason I'm

making this video is because the amount of time that it takes for a new salon

professional to build up their clientele is way too long.

Industry norms suggest that it'll take more than three years for a new stylist

to build up their clientele which means if you're just starting out you're

screwed! It also means if you're a salon owner that wants to hire a new stylist

it's gonna be an uphill battle of slow growth and a lot of turnover. But

seriously does it have to be that way? Or are there a select group of salon

professionals that are leveraging digital marketing techniques to help

grow their salon clientele faster? I want to show you a new and better way because

let's be honest we love what we do but at the end of the day we have to make a

profit. So let's go over the computer and I'll share with you six tools that we're

using in our salon to help our new stylist grow their clientele in six

months or less. So before we get started let's make sure this video is gonna be

worth your time if you're a new stylist that wants a good start on your career

or if you're a salon owner that wants to set your new hairdressers up for success

then you my friend are in the right place or maybe you have been a salon or

spa professional for a while but want to step up your marketing game then this

video is for you - I've worked for weeks on this special workshop putting

together the strategies I've used in my salon to build a full clientele

consistently in less than six months and I can't wait to share it with you now I

want to make sure that you have the best viewing experience possible so before we

get started I'd love for you to turn off everything that's operating in the

background on your computer shut down Facebook and iTunes and silence your

phone for the remainder of this training so that you can focus and discover the

new marketing strategies that will bring you new clients every day on autopilot I

know it's hard to shut down the email and shut down the phone but if you focus

with me here for the next 30 minutes I promise I will make it worth every

minute of your time now I've talked to so

and spa professionals all over the world and what I found is that a majority of

them felt some sort of a calling to this profession maybe you have a creative

bent or a love for style or maybe somebody in your family was a beautician

and you were drawn to it whatever it was you went to beauty school with a passion

and excitement you probably learned great technique and met some like-minded

friends along the way but once you graduated you realized there was

something they didn't teach you how to market your talent effectively to get

new clients in the door I mean you could be a hair genius and a natural talent

but if no one knows that you're open for business how are you going to grow and

if you're a salon owner a good salon owner you actually have to help your new

hires figure this out too because they don't teach it in beauty school and as a

side note if your salon owner knowing how to market your salon properly will

help you attract the best talent because they know that your salon is the one

getting all the new clients and the faster your employees make money the

faster you make money so a little about me my wife Rachel and I found ourselves

in a similar situation Rachel went to one of the best beauty schools in the

country and was blessed to work as a hairstylist in a thriving salon in the

Seattle area but about seven years ago we decided to make a change and we moved

our family down to the state of Oregon where we didn't know anyone and started

a salon from scratch when we began we started out small with just Rachel as

the only hairstylist but I knew that more than 80% of salons fail in the

first 18 months and in order to not be one of those statistics I needed to get

creative and figure out the most effective way to get clients in her

chair I learned everything that I could about salon marketing and decided that

my energy was best spent perfecting a digital marketing system that works on

autopilot well it took us about six months to build Rachel's clientele and

over the last seven years we have hired several other Commission hairstylist

which has given me several opportunities to improve online marketing systems and

I can say with certainty that I've created a repeatable system that anyone

with little or no experience can reproduce and I'm excited to share my

four with you today so let's get into the

training so here's the thing everything I'm gonna teach you in this video today

are about simple reproducible digital marketing methods that work but let's

start off by defining the term digital marketing digital marketing is simply a

term that refers to online marketing efforts in other words attracting new

clients while they're on their computer or their smartphone

this can include website traffic social media google search mobile apps

directory profiles and a bunch more there's lots of different platforms and

strategies in the digital marketing arena so in case you're wondering this

means I'm not a fan of print ads coupon books TV commercials radio spots or

passing out business cards as a strategy to grow your clientele I've tried them

and they just aren't worth the time effort or money your potential clients

are on their phones and computers all day long using apps and visiting

websites I'm gonna teach you how to get in front of those potential clients

where they are and when they're looking my method has one simple concept you

need a professional website and an effective strategy to drive traffic to

your website well there are many ways to get traffic to your website I found that

there are seven tools that are most effective in getting new clients calling

your salon every day these tools are independent of each other but they work

together and I'm gonna share those tools with you one by one right now first off

let's talk about your salon website I want to be really clear upfront if

you're a salon owner you need a salon website this may seem like a no-brainer

to some but I've met countless salon owners that think their Facebook page is

good enough and it's not also if you're an independent contractor that leases a

station in a salon you also need your own website your website will become

your main digital hub that displays your brand promotes your salon offers

converts visitors into clients and ultimately acts as your digital

receptionist to take the load off having to make so many calls scheduling and

confirming appointments now the homepage of your website needs to communicate

three things right with somebody visits for the first time first it needs to

tell them what you are they need to know instantly that you're a hair salon or a

massage therapist or a day spa or an

aesthetician or whatever you are this can be done through strategically placed

text and professional images second it needs to immediately communicate how

your service will meet a need that the visitor has this can be a simple five to

seven word statement on the homepage that lets them know that they're in good

hands if you're a hair salon create a tagline about your professionalism or

your atmosphere or if your spa communicate relaxation finally your site

needs to have a clear call-to-action this could be a button to schedule an

appointment online or if nothing else at least a phone number right in their face

to call and schedule an appointment I can't tell you how many salon websites

I've visited or I've had to search around to find their contact information

if potential clients need to spend more than three seconds to figure out how to

contact you you've lost them they will click the back button and move on to

another salon website people have short attention spans and don't want to spend

time searching for the information that they're looking for so your phone number

should always be right there in the header of the website let me take a

minute and just show you a few random salon websites they illustrate what I'm

talking about okay so here we are on Google I'm gonna

do a simple search for Seattle salon in the state of Washington and we'll go

down here to the first organic listings let's go down here to cents the salon

and I can tell immediately that's a salon even for the page fully loaded the

logo popped up and it says cents a salon that's affirmed by the imagery right

here looks like a really nice professional salon I can tell that

there's a lot of different stations here so it must be a thriving salon so the

imagery tells me immediately there's a salon it also tells me that I'm in good

hands that they're gonna be able to help me out cuz they they've got their color

here they've got lots of stylist and something this is probably a high-end

salon just from the imagery and my first impressions now over here it says book

online which is great I'm gonna say that they should have some sort of text here

that tells me a little bit more about their salon like sell me a little bit

all's it is is imagery and the imagery is good it's professional but I would

put some tagline here that's gonna sell me on clicking the

and also put a button right here having it up in the top right it blends in with

the rest of the navbar and so I think that their buttons should be right here

big and bold that says book online so sometimes I notice right away is that

they don't have a phone number anywhere above the fold let's scroll down a

little bit and see if we can find a phone number and it looks like they

don't even have a phone number on their home page so I'm gonna write census

salon a b-plus I can tell immediately it's a salon I

think it's gonna be a high-end salon and there is the ability book online but I

don't think the booking online is in the right spot I think they should have a

button here and I think they should tell me a little bit more of their tagline so

because they didn't have the button in the tagline I'm gonna give it a b-plus

pretty pretty good website at least on the home page but I think they can do a

little bit better let's go back and we'll go down here to Bowie salon okay

so my first impressions from Bowie salon is they got green and brown which tells

me it's probably some sort of a betta salon or something like that it's it's

it says beautiful naturally so this backs up just my impression that it is

probably some sort of an organic Solano that use organic products but I know

immediately that's the salon so they have an image here that says salon salon

and spa it says it right here and then it gives me the call to action bold in a

button which I love and then it also says beautiful naturally so all the

things that I'm saying for first impression bowie salon is knocking out

of the park except they also don't have a phone number front and center which i

think is kind of strange let's scroll down a little bit okay so it tells me a

little bit more about their salon all of their accolades which is really great

this is gonna be a high-end salon just by scrolling down a little bit I can

tell that still looking for a phone number and another book online and here

here's their phone number all the way at the bottom and it's actually hard to

read so I think the booking online is great but because the color it because

it's so far down the the phone number and then the color matches with the

background it's it's not popping out at me so I'm gonna give this one probably

an a-minus it's a little bit better than the the website we saw before but still

I think your I think your phone number needs to be front and center for first

impressions okay so you noticed on those Seattle

salon websites they had a way to schedule appointments online this is a

really really important piece to successfully growing your clientele in

six months or less I found it interesting though that these websites

didn't have their phone number in a prominent spot on their website

you absolutely need both so you can reach different kinds of clients so

let's talk a little bit more about online scheduling there are a few

reasons I think online scheduling is so important number one some people would

rather do it themselves instead of talking to somebody on the phone and

trying to coordinate schedules the world is going more and more automated and

people are used to that so your website needs that functionality I'm convinced

that we get several new clients each week that would not have scheduled with

us if we had not offered online scheduling number two online scheduling

works for you while you sleep let's say for instance somebody's taking a selfie

in their bed at 11:00 p.m. for their Instagram profile for whatever reason

and she notices that her roots are grown out in that moment she decides she needs

to schedule a color appointment and she can at 11:00 p.m. from her bed because

you have online scheduling number three for smaller salons and independent

stylists that don't have a receptionist online scheduling will reduce your

workload a ton schedules appointments and confirms appointments by text and

email which will save hours of your time while reducing no-shows number four

online scheduling helps you capture email addresses we'll talk about this

more in a minute but when you have somebody's email address you're able to

send promotions upsell products and create advertising audiences in Facebook

to drive them to your website there are a few good salon management systems out

there like mind body or schedule isset II but the software that we love the

best is Rosie Salon software in addition to online scheduling it basically does

everything that you need from salon software I have a few other videos you

can check out on my youtube channel that will walk you through all the rosy

features but if you want to try it out for 30 days for free I'll provide a link

right below this video so in review the first tool to grow your

clientele in six months or less is a professional website that displays your

brand in a compelling way in some way to schedule appointments online right there

on your homepage so visitors convert into clients with one click the

six tools are all designed to help drive traffic to your website so that your

website can do its job which is ultimately convert visitors into clients

so the next tool is website search engine optimization or SEO when you hear

somebody talking about SEO what they're saying is that they optimize a website

in a way that it appears on the first page of Google search preferably in

position 1 or 2 the most basic thing you can do to optimize your website is

creating strategic title tags and descriptions for each page on your

website your title and description tags should all contain three things in this

order your business type so if you're a hair salon you will start with hair

salon your city and state and your business name so a good title tag for

hair salons home page would be something like hair salon in Seattle Washington -

gene where a salon or some variation of that there are several other things that

will help your website rank in Google search like quality content on your web

pages geo tagging your images and integrated social profiles when my wife

and I first started out we only had these first two tools and that was it we

had a website with online scheduling and I optimized our website so that it

ranked in Google search and to this day we get a minimum of 40 new clients each

month organically that means we don't spend a penny on advertising they do a

Google search they find us at the top they click our website and they schedule

an appointment it's that easy and it's that important and once you have it all

set up you really don't have to do that much to maintain it the next tool that's

a must and will be a very influential traffic source to your website is your

Google my business page Google my business is a simple page that you can

populate with any free Google account it's the place on Google where you can

add your business name address phone number images hours of operation

basically anything about your business in addition this is where your clients

can post reviews which is really important and those reviews are right

there for the world to see when potential clients are looking for a

salon or spa in your area your Google my business page is what populates the

Google three-pack which are typically the first three organic spots in Google

search now chances are good that there are more than three salons in your city

so it's of extreme importance that your salon take

one of these three spots so how do you do that great question first is simply

that your Google my business page is completely 100% filled out with accurate

information about your business and high quality pictures next making sure that

your website is optimized with high quality content is important because

Google looks at all of your digital properties for quality content and

engagement and this includes engagement on your social profiles as well and

finally your Google reviews you're going to have a better chance of ranking in

the Google three pack if you have a bunch of diverse reviews from real

clients these google reviews are not only important for SEO purposes but

people trust online reviews and if you have a glowing reputation on Google you

will get lots of new clients from reading your positive reviews I have a

strategy that works really well for getting more Google reviews that I've

posted on YouTube so be sure to subscribe to my channel if you can rank

your Google my business page and your website you will have two of the

thirteen spots on the first page of Google which will guarantee lots of

traffic to your website and like I say the salon with the most clicks gets the

most clients quick sidenote I mentioned earlier that these six digital marketing

tools work together one thing that I love is that if you use Rosie salon

software in your salon your clients can actually schedule appointments straight

from your Google my business page that means they don't even have to click

through to your website to schedule online the next digital marketing tool

is video and I'm not gonna lie I love video video gets me excited if you

utilize video properly in your salon it's gonna look like you got your crap

together and is gonna set you apart from every other salon in your city because

chances are pretty good no one else in your city is using video properly video

has the unique ability to connect with the audience unlike a static website

because there's action when someone watches your salon promotional video

they can see your face they can hear your voice experience a little bit of

your personality which all build trust and when someone's looking for a new

hairdresser they're definitely looking for someone that they can like and trust

if someone visits a website they can hope for the best they choose a good

hairdresser but you can't really know for sure until they actually get to the

salon but with video they can preview their experience with you if

video is done right a prospective client can almost feel like they know you

before they even enter the salon this removes a lot of the apprehension when

it comes to picking a new hairstylist right now we're promoting a video that I

produce from one of our hair stylist and it's going really well in the last two

weeks it has got over 1,100 views and yesterday we scheduled nine new

appointments for her what would nine new appointments in one

day do for your business I believe every salon should have at least one

professionally done brand video that's 60 to 90 seconds long it's really

important that this video has high-quality footage and audio

background music and a compelling story but other than that there are several

other ways that you can use video to engage your audience with just a smart

phone a lot of stylists use Instagram to post before-and-after photos of their

work and that's great but again pictures are static and they don't tell the full

story an even better way to show off your work would be to ask your client if

they'd be willing to do a 30-second Facebook live video with you at the end

of their service turn on Facebook live and show the world your work your

personality and your happy client that's digital marketing Gold tag your happy

client in the video and post a link to your online scheduling page if you do

this often enough people will start to take notice and you'll begin seeing new

clients on your schedule all the time well like I said there are a lot of ways

that you can leverage the trust building qualities of video in your salon

marketing I've given you a couple and have added a few more there on the

screen for you but get creative with this and then use the other digital

marketing platforms like your website Facebook and email to get your videos in

front of as many prospective clients as possible okay let's move on to number

five which is Facebook ads out of all the digital marketing tools I'm talking

about today this is the only one that's gonna require a little bit of a budget

but let me tell you it's pretty inexpensive to get your message in front

of a highly targeted list of prospective clients now let me be clear up front I

only recommend paying for strategic Facebook ads that have a

well-thought-out marketing funnel that begins with the ad and ends with the new

clients scheduled in other words don't throw your money at Facebook boosting

your posts and hoping for the best you need to have a clearly thought out

strategy like the one I'm about to show you there are five parts that you need

to plan out to have a successful Facebook ad campaign that will actually

attract new customers the offer the ad campaign ad targeting a squeeze page and

a redirect to your online scheduling or Thank You page you need to begin with

the offer what do you want to offer the prospective client in order to get their

attention you could offer a percentage off the first service you could offer a

free upsell like an eyebrow wax you could offer a free styling product maybe

a free haircut with their color process you decide what's gonna be the most

attractive offer for your client while still making a profit remember the goal

here is rapid long-term growth so don't expect to make a lot of money during

your first six months we want to get good clients in the door while them with

excellent customer service and connect with them on a personal level so they

pre booked their second appointment next is the ad copy get to the point and

frame your offer in a way that will capture attention in addition you'll

need to choose a good image or video for your ad that will go with that offer

next is your ad targeting Facebook has some awesome targeting features that

will help you really narrow down who you want to see the ad you can target by a

gender or age city household income or pretty much anything really there are a

ton of ways that you can narrow your targeting so it fits exactly who you

want to serve the offer - next is the squeeze page or opt-in page you want

people who click on your ad to go to a landing page that will do nothing but

capture their name and email and maybe a phone number this squeeze page will send

you their contact information and send them a voucher for the offer that

they've opted in for finally after you've got a new client opt into the

offer you actually need to get them on the schedule the easiest way to do this

is to redirect them to your online scheduling page after they've opted in

or if they left their phone number you can simply just give them a phone call

they're already hot leads because they've given you their contact

information in exchange for the offer but you still need to get them on the

schedule these are the elements that are going to

make your Facebook ad successful at capturing new leads and this funnel can

be used with any point of entry you can use the same funnel for YouTube or a

link on your website or a link in an email however you want to broadcast your

offer you just need to get the prospective client to click a link which

takes them to that squeeze page finally the last part of this training which is

really crucial to growing your clientele and

six months is pre-booking your first-time clients for their next

appointment all the other tools are about getting new clients and while

those systems will get you new clients every day on autopilot the real way to

build your clientele quickly is to get your first-time clients to book that

second and third appointment if you're getting a couple new clients per day and

have a 40% or better return rate the math shows us that you will have at

least eighty eight clients by the end of six months which is considered a full

schedule so how do you increase your return rate to the 40% benchmark or

better if you're a new stylist this can be tricky because of the scarcity

principle your client knows that you don't have a full book so there's

nothing forcing her to pre book now when she knows she can probably just call the

day of her next appointment so what we do is create artificial scarcity first

when a new client calls for the first appointment we only offer them

appointments for the next week and beyond even though we may have open

appointments this week scheduling for next week gives them the impression that

we're full which psychologically makes them want to get on the schedule even

more of course you have to feel it out on the phone so they don't lose any

potential clients but we never offer same-day appointments unless that's the

only way that she'll schedule when we offered a pre booked while they're in

for their first appointment they remember that we're booked out a couple

weeks and are more likely to pre booked their appointment right there in person

next I want to tell you about a system that we're using that works really well

with pre booking when a client comes in for the first time it's really important

to conduct a very thorough consultation so everyone's on the same page one of

the things you can ask during your initial consultation is how long they

typically like to go between color services this gives you that information

upfront so you're not stumbling through a bunch of questions at the end of the

service when it comes time to pre book them for their next appointment so

here's what it looks like each stylist has a tablet at their station so they

can pre-book at their station as part of the service

instead of waiting till they get to the front desk where they pay we think this

is more personal and flows much better than trying to handle too much at the

front desk when the service is complete and we know the clients happy we say

okay since you said that you usually get your hair done every six weeks I want to

look ahead at that time and see what I have available you can always call or

cancel but my evenings and Saturdays get booked up the quickest so I want to make

sure that we find a time that works best for you

oh look I have a Tuesday at four pm available six weeks from now will that

work with your schedule at that point they'll say yes or no if they say yes

mission accomplished if they say no it usually comes with an

explanation like they'd rather schedule online or they would rather call when

they know their schedule better if they say no just follow up by saying perfect

when it comes time for a touch-up make sure you call a couple weeks in advance

so that we make sure we can accommodate your schedule again we subtly affirm the

fact that we're busy so it plants the seed in their head to book early which

will help us in the long run here's the thing we can't force anyone to pre

booked but we want our language to assume that they do want to pre booked

and if they have a different plan we happily accommodate what works best for

them everything is positive in accommodating to fit their needs now if

you weren't able to get the first-time client to pre booked in the salon I have

created a real crafty four-step automated follow-up system that will

dramatically increase the likelihood that they will still schedule their

second appointment with you we don't have enough time on this video to go

through that right now but it's called salon profit circle and you can look for

that on salon marketing University comm all right we just went through the six

tools to build your clientele in six months or less and hopefully by now

you're beginning to think wait a second this is doable I can begin to use these

tools in my salon to dramatically speed up the process of building my business

now I'm not exactly sure why you showed up here today but I bet I can guess if

you're anything like me you don't have the time patience or financial capital

to wait three to five years before you begin making a full-time salary as a

salon professional that path sounds completely exhausting and discouraging

and I'm convinced is the reason so many salon professionals don't make it in our

industry also you want to dedicate your life to doing what you love without

spending years growing the hard way you don't want to be one of the 80 percent

of salon professionals that throws in the towel from not being able to pay the

bills so here's what I want for you I want to get your schedule full and

profitable in six months or less it's your time you've obviously watched the

whole video for a reason and know that leveraging a proven salon growth system

is your key to success remember this nothing I've shared with you today is

just theory I've used every single one of these tools to create a profitable

and growing salon from scratch I'm not extra special I just have a

system that works and I mean it when I say if I can do this you can too so do

you want to know how to get at least 10 new clients week after week without

weird gimmicks or having to pass out thousands of business cards let me

introduce to you salon marketing University salon marketing university is

a 3 course 33 video set that I've created to help

salon professionals like you execute each tool that I've shown you today so

that you can have a full schedule in less than six months chances are pretty

good they began seeing the genius behind the training today but are maybe a

little overwhelmed and are thinking to yourself how do I actually use these

tools in salon marketing university I let you look over my shoulder as I

demonstrate how to execute each of the six tools that I taught you today you'll

learn how to create a wordpress website from scratch and learn how to optimize

your website so that it appears at the top of Google search I'll also teach you

how to rank your Google my business listing in the Google 3-pack and finally

you'll learn how to create a promotional video rank it and use Facebook ads to

promote yourself effectively and as a bonus I'll give you full access to the

salon profit circle course that I was talking about earlier so are you ready

to start the process of growing your clientele five times faster than you

would on your own naturally you're probably thinking all right Dustin

what's the investment while the 3 courses that make up salon marketing

university are valued and available on my website for the normal price of 541

dollars however I want to make this incredibly affordable for you right now

I want you to become part of this movement of salon professionals that

aren't going to settle for scaling their business slowly so I want to give you

complete access today to all the training for only $27 all you have to do

is just click the yellow button below to get all the details to sign up the final

step once you click the yellow button will be this order form it'll take you

just a few min to fill everything in and after you fill

out the order form you'll get an email with your login credentials everything

will be waiting for you on the inside of salon marketing University the first

time you log in so you can check out the course material right away or whatever

works for you at your own pace and it's really easy to cancel the subscription

anytime you want again click the link below to get the details to sign up now

before we sign off I want to walk you through a scenario imagine if you jumped

all in and enrolled in salon marketing university you reference the training to

build and optimize your salon website and began driving new leads to your

website you use the techniques and a software that I recommend in this course

and then one day you notice a new full color and cut is scheduled for next

Tuesday you didn't schedule that appointment over the phone in fact

you've never even heard that person before at that moment you realize things

have changed for your business you have found an automated system that attracts

new clients and schedules them for you using some real simple technology salon

marketing university can dramatically change your salon business and I truly

hope after going through this workshop you can see how powerful a simple

digital marketing strategy like this can be for your business

I'd really like to see you inside salon marketing university with me so all you

have to do is click the button below or go to salon marketing University com

to sign up thanks so much for being here with me today I can't wait to see what's

in store for you god bless and make today extraordinary

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